Shipping & Returns

Shipping

Each poster and frame is shipped in robust packaging, ensuring it arrives in pristine condition. The posters are placed within frames upon arrival. The frames come pre-packed with corners and wrap and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness and for multi-item orders (max 3 frames in one package).

Standard shipping: Estimated delivery in 5-6 business days.

Express shipping: Estimated delivery in 4-5 business days.

Returns

We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.